By CITIZEN STAFF
Of nearly 1,000 surveys distributed to Franklin County residents by the Franklin County Medical Center, almost two-fifths were returned, with respondents giving their opinions on everything from hospital cleanliness to compassion of staff and their experiences with the billing department.
Initial results were presented to the FCMC Board of Trustees last Thursday by Linda Powell of the Public Research and Marketing Institute of Boise.
The board is due to study results more in-depth during its January planning session, said Hospital/ Nursing Home CEO Mike Andrus.
Overall, 98 percent of respondents have visited FCMC while 86 percent have received some sort of medical services there, the survey revealed. However, awareness and utilization of services varied widely.
Services most utilized were in the emergency room, x-ray and the laboratory, while eye cataract surgery and mental health services were the least used, the survey said.
Franklin County residents make use of a variety of facilities for their medical services, data revealed.
The largest percentage, 38.5 percent, were treated at FCMC. But 40 percent received services at Logan based hospitals.
Some 6.6 percent traveled to McKay-Dee Hospital.
For more a more details on the survey can be found at www.prestoncitizen.com
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